Yelp, I Hardly Knew Ye.

My employer has gone toe to proverbial toe with Yelp!. It began with emphatic curses booming out of his office. Slamming phones. Slamming calculators; pugnacity hanging in the air like rotting meat. 

"Those bastards! Those slimy fucks!" 

Booming. While customers perused the Bordeauxs and Belgian beer, my employer seethed. Oh, they also raised brows and covered their children's ears. I assumed, they Yelped. Cantankerous individuals rarely succeed in customer service, let alone family-based-local-retail stores. This much I've learned during my tenure at Armanetti's. 

Is everyman a journalist? An expert? Does indulgence grant authority?